Shipping Policy

Order Processing (before dispatch)

  • Processing time: 1–2 business days for in-stock items after payment clears and any fraud checks are completed.

  • Cut-off: Orders placed after 12:00 pm AWST or on weekends/public holidays process the next business day.

  • Custom/made-to-order: Ship after craftsmanship is complete (4 – 6weeks). You’ll receive an ETA at purchase.

  • Verification: For security, we may request ID and may ship first orders to the billing address only. Orders may be cancelled if we cannot verify details.

Domestic Shipping (Australia)

All shipments are tracked, insured, and require signature on delivery.

  • Carriers: Australia Post (Parcel/Express) and FedEX Express for high-value or time-critical deliveries.

  • Indicative timeframes:

    • Express: 1–3 business days metro, longer to regional/remote.

    • Standard: 2–6 business days.

  • Delivery instructions: We do not use Authority To Leave (ATL) by default for security. If you request ATL, risk transfers once the carrier marks the parcel delivered to the address.

  • PO Boxes/Parcel Lockers: Allowed for lower-value shipments only at our discretion. We may require a street address for high-value orders.

Click & Collect (Perth boutique)

  • Ready in: We’ll email when your order is ready (usually 1–2 business days for in-stock items).

  • What to bring: Photo ID and the order confirmation. If paid by card/BNPL, we may ask to see the payment card or app for verification.

  • Collection window: Please collect within 14 days; contact us to arrange longer holds.

International Shipping

  • Carriers: FedEx Express (tracked & insured).

  • Indicative timeframes: 3–7 business days to major cities (customs may add delays).

  • Duties/Taxes: Receiver is responsible for all import duties, VAT/GST, brokerage and local fees. We cannot declare a lower value or mark as “gift”.

  • Restrictions: We may decline shipments to certain countries/addresses due to customs, security or insurance limitations.

Packaging, Insurance & Signature

  • Jewellery ships in tamper-evident packaging, fully insured to the order value.

  • A signature is required on delivery. If no one is available, the parcel may be taken to a local facility for collection with ID.

Tracking Your Order

You’ll receive a shipping confirmation email with a tracking link. Tracking may take up to 24 hours to activate after dispatch.

Late, Lost or Damaged Parcels

Please contact us at [sales@scagnetti.com.au] with your order number and details.

  • Damage on arrival: Email within 48 hours with clear photos of the outer box, labels, inner packaging, and item. Keep all packaging—carriers require it for assessment.

  • Lost/missing: If tracking stalls or shows delivered but you cannot locate the parcel, contact us promptly. We’ll open a carrier investigation/insurance claim. Resolutions depend on the carrier’s outcome.

  • Weather & events: We’re not responsible for delays caused by events outside our control (extreme weather, strikes, carrier network issues, customs).

Address Accuracy & Re-delivery

  • Ensure your shipping address is correct at checkout. We can’t reroute once shipped.

  • Parcels returned to us as undeliverable, uncollected, refused, or due to incorrect address can be re-shipped.

Split Shipments & Availability

We may ship items separately to meet timelines. You’ll receive tracking for each parcel. If an item becomes unavailable after purchase, we’ll contact you to swap, back-order, or refund that item.

Pre-orders, Back-orders & Lead Times

Estimated dispatch windows are provided at purchase and updated by email if timelines change due to craftsmanship or supplier delays.

Payment Methods & Dispatch

Orders paid by BNPL (e.g., PayPal 4 payments ) or high-value card payments may be subject to additional verification, which can affect dispatch times. We do not ship until payments are cleared.

Ownership & Risk

  • Risk transfers on delivery when the carrier records a successful signature (or at the address if you requested ATL).

  • Title transfers on full payment.

Changes to this Policy

We may update this policy from time to time.